Pengo BlogNotes on pricing, AI lead capture, and performance from the team building Pengo.https://pengo.chat/en-usShipping a mobile agent app that matches the web inboxhttps://pengo.chat/blog/shipping-the-mobile-agent-app/https://pengo.chat/blog/shipping-the-mobile-agent-app/Search, attachments, assignment, password reset, push deep links, and status labels - how the Pengo Flutter app stays in sync with the dashboard agents already use.Wed, 02 Sep 2026 00:00:00 GMTmobileproductHow we built agent analytics without melting Postgreshttps://pengo.chat/blog/agent-analytics-without-melting-postgres/https://pengo.chat/blog/agent-analytics-without-melting-postgres/A walkthrough of Pengo's analytics pipeline: server-side aggregation, agent productivity tables, Recharts on the dashboard, and CSV export - without loading entire message histories into the browser.Sun, 30 Aug 2026 00:00:00 GMTengineeringanalyticsDesigning a chat state machine that agents actually understandhttps://pengo.chat/blog/designing-the-chat-state-machine/https://pengo.chat/blog/designing-the-chat-state-machine/Why we replaced ad-hoc status flags with a explicit pending → open → resolved lifecycle, and what that means for routing, analytics, and the mobile app.Fri, 28 Aug 2026 00:00:00 GMTengineeringproductKeeping the chat widget under 5KB gzippedhttps://pengo.chat/blog/keeping-the-widget-under-5kb/https://pengo.chat/blog/keeping-the-widget-under-5kb/Most chat widgets ship 100-300KB of JavaScript on every page load. Here's how Pengo's facade pattern keeps the initial payload under 5KB - and how to verify it yourself.Tue, 03 Mar 2026 00:00:00 GMTengineeringperformanceWhy we stopped billing per resolutionhttps://pengo.chat/blog/why-we-stopped-billing-per-resolution/https://pengo.chat/blog/why-we-stopped-billing-per-resolution/Per-resolution AI billing sounded fair on paper. In practice it created disputes, unpredictable invoices, and a product story we did not want to sell. Here is what we changed and why.Tue, 24 Feb 2026 00:00:00 GMTaipricingproductWhy Pengo doesn't charge per seathttps://pengo.chat/blog/why-we-dont-charge-per-seat/https://pengo.chat/blog/why-we-dont-charge-per-seat/Per-seat pricing punishes the exact behavior you want from a support team: adding more people. Here's why we built Pengo differently.Tue, 10 Feb 2026 00:00:00 GMTpricingproduct