Simple, Transparent Pricing

Choose your perfect plan

Start free, scale as you grow. No hidden fees, no surprises. Just powerful live chat that works.

Starter

Perfect for trying out Pengo

Free

forever

Get Started Free
1 team member
Unlimited conversations
Mobile apps (iOS & Android)
Basic integrations
Chat widget customization
Email notifications
Canned responses
AI assistant
Advanced analytics
Most Popular

Pro

For growing teams that need more

$29

/seat/month

Start Free Trial
Unlimited team members
Everything in Starter, plus:
AI-powered chatbot
Advanced analytics & reports
Team inbox & collaboration
Canned responses library
Priority email support
White-label option
CRM integrations

Enterprise

For large organizations

Custom

tailored to you

Contact Sales
Everything in Pro, plus:
Dedicated account manager
Custom integrations
SLA guarantee (99.9%)
SSO & advanced security
Custom data retention
On-premise deployment option
Custom training sessions
Phone support
No credit card required
14-day free trial
Cancel anytime
Compare Plans

Find the right fit

Every feature compared side-by-side, so you can make the best decision for your team.

Feature
Starter
Pro
Enterprise
Team Members
1
Unlimited
Unlimited
Monthly Conversations
Unlimited
Unlimited
Unlimited
Chat Widget
Mobile Apps
AI Chatbot
Visitor Intelligence
Basic
Advanced
Advanced
Analytics
Basic
Advanced
Custom
Integrations
5
50+
Unlimited
White Label
Priority Support
SLA Guarantee
99.9%
SSO
Dedicated Manager
Why Teams Choose Pengo

Get enterprise features
without enterprise pricing

We believe powerful customer engagement tools shouldn't break the bank. That's why we include features like AI assistance and advanced analytics at a fraction of what competitors charge.

60%

Average cost savings vs competitors

5 min

Setup time to go live

127%

Avg increase in conversions

24/7

AI assistant coverage

"We switched from Intercom and cut our costs by 60% while getting better features. The AI assistant alone saves us 20 hours per week."
Sarah Mitchell

Sarah Mitchell

VP of Customer Success at TechFlow

"Best value in live chat software. We tried them all - Zendesk, Drift, LiveChat. Pengo just works better and costs less."
Marcus Rodriguez

Marcus Rodriguez

Founder & CEO at GrowthStack

FAQ

Questions? We've got answers

Everything you need to know about Pengo pricing. Can't find what you're looking for? Contact us

How does the free trial work?
Start your 14-day free trial with full access to Pro features. No credit card required. At the end of your trial, you can choose to upgrade to Pro, continue with our free Starter plan, or contact us for Enterprise pricing.
Can I change plans at any time?
Absolutely! You can upgrade, downgrade, or cancel your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at your next billing cycle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual Enterprise plans. All payments are processed securely through Stripe.
Is there a discount for annual billing?
Yes! When you choose annual billing, you save approximately 17% compared to monthly billing. That's like getting 2 months free every year.
What counts as a "seat"?
A seat is an individual team member who can log into Pengo to respond to chats. Visitors and customers don't count as seats. You only pay for the agents who actively use the platform.
Do you offer discounts for startups or nonprofits?
Yes! We offer special pricing for eligible startups, nonprofits, and educational institutions. Contact our sales team with verification documents to learn more about our discount programs.
What happens if I exceed my plan limits?
We'll never cut off your conversations with customers. If you're approaching plan limits, we'll notify you and help you find the right plan for your needs. There are no overage charges.
Can I get a refund?
We offer a 30-day money-back guarantee for all paid plans. If you're not satisfied with Pengo for any reason, contact us within 30 days of your purchase for a full refund.

30-Day Money-Back Guarantee

Try Pengo risk-free. If you're not completely satisfied within 30 days, we'll give you a full refund. No questions asked, no hoops to jump through.

50,000+ businesses already using Pengo

Ready to transform yourcustomer conversations?

Start your free trial today. No credit card required. Set up in 5 minutes.

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