01 Features
Everything live chat should be
Real-time chat, flat AI pricing with weighted credits, a team inbox for every channel, and a widget so light you can verify it live.
02 Capabilities
Five pillars, one platform
Each area has its own deep dive. Hover a row to jump there.
Capability Metric Detail
Widget < 5KB · Gzipped facade, zero CLS Fixed-position bubble. Full chat loads only on visitor intent.
Source: Explore Widget
Pengo Intelligence 1 / 10 · Standard vs advanced credits Train on your site, docs, and past chats. Flat monthly credit pool.
Source: Explore Pengo Intelligence
Team inbox 1 · Inbox for every channel Assignment, routing, notes, saved replies, CSAT, analytics.
Source: Explore Team inbox
Channels 6+ · Omnichannel on Scale Website, Slack, email, WhatsApp, SMS, Messenger, Instagram.
Source: Explore Channels
Developers 3 · API, CLI, and MCP server REST API, signed webhooks, and HMAC AI connectors.
Source: Explore Developers
03 Team inbox
One inbox, zero missed conversations
Assign conversations, leave internal notes, and use saved replies from a shared inbox your whole team can access.
Included
Team inbox with assignment, routing, and saved replies
Snooze, tags, CSAT, and agent analytics export
Slack, email, webhooks on Growth; omnichannel on Scale
Flutter mobile agent app with push notifications
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