01 Channels
Every channel, one inbox
Website chat and email on every plan. Starter adds Slack. Business adds WhatsApp, SMS, Messenger, Instagram DMs, Shopify lookup and webhooks.
1 WhatsApp
Where is my order?
2
Rule
Route to: Sales team
3
Inbox
Assigned to Alex
02 Routing
One message, one inbox assignment
Inbound messages from any connected channel land in the same team inbox with rules and assignments.
Step 1
Where is my order?
Step 2
Rule
Route to: Sales team
Step 3
Inbox
Assigned to Alex
03 Channel matrix
What ships on each plan
Website chat on every tier. Pro adds Slack, email, and webhooks. Business adds WhatsApp, SMS, and social DMs.
Channel Plan Status Note
Website chat All plans Available Embed widget on any site.
Slack Starter+ Available OAuth connect, notify channel.
Email All plans Available Inbound email to inbox.
Webhooks Business Available HMAC-signed outbound events.
WhatsApp Business Available Cloud API integration.
SMS Business Available Twilio-backed channel.
Messenger Business Available Meta Page integration.
Instagram DMs Business Available Linked Instagram account.
Shopify lookup Business Partial Order lookup by email, not App Store app.
Zapier Team+ Via webhooks No dedicated Zapier app. Use webhooks.
Connect your channels on one inbox
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