Pengo vs HelpCrunch
HelpCrunch bundles chat with email marketing and sells AI conversations as extensions. Pengo focuses on what support teams use every day: live chat, a shared inbox, a help center and Pengo Intelligence answering first, with AI included in your plan.
Free plan forever · 14-day Team trial, no card
The core pricing difference
HelpCrunch's plans are tiered by email volume and features, with a top tier that includes unlimited team members, and AI conversations sold as extensions on top of included limits (check their pricing page, as packaging changes). Pengo is per person with a free plan and discounted extra people, and the AI agent is included on Starter through Business with monthly AI credits and add-ons, or Plus on your own key.
Run your own numbers
Plug in your team size and AI volume. The calculator shows the Pengo bill person by person.
Side by side
Competitor details change over time, so we stick to public, durable facts. Widget-size claims can be checked live with our benchmark.
| Topic | Pengo | HelpCrunch |
|---|---|---|
| Product scope | Live chat, shared inbox, help center, Pengo Intelligence | Live chat, help desk inbox, knowledge base, chatbots, popups and email marketing |
| Seats / team members | Per person: first person full price, extra people discounted (e.g. Team $59 + $39 each). Free plan covers 1 person | Tiered plans, with unlimited team members on the top tier - check current pricing |
| AI billing | AI agent on Starter (3,000 AI credits a month), Team (6,000) and Business (12,000), with monthly add-ons; Plus for unlimited AI on your own key | AI conversations as extensions on top of included limits - check their pricing page |
| Getting started | Free plan forever, plus a 14-day Team trial with no card required | Free trial; no permanent free plan at time of writing |
| Widget footprint | <5KB gzipped facade, lazy-loads on intent - verify live at /performance/ | Check your own install at /performance/ |
Verify widget footprint live at pengo.chat/performance.
Why teams choose Pengo over HelpCrunch
Focused on conversations
Live chat, a shared inbox, a help center and AI that answers first, without a marketing suite to pay for.
AI that learns from everything
Train Pengo Intelligence on your site, sitemap, PDFs, DOCX, Q&A pairs and YouTube videos, with sources on every answer.
A free plan to start
One person and one website free forever, with discounted extra people when you grow.
Switching from HelpCrunch? Go live in a day.
Install one snippet, import your contacts, train the AI on your site, and keep your old widget running until you are ready.
Pengo vs HelpCrunch: FAQ
Does Pengo have a knowledge base like HelpCrunch?
Can I move my HelpCrunch data to Pengo?
See it for yourself
Install in five minutes. Your AI agent is answering before your coffee cools.
Free plan forever · 14-day Team trial, no card · Cancel anytime