01 Export

What to pull from ${comparison.name}

Export conversation history from LiveChat admin (CSV or JSON if available).
Download your knowledge base articles and canned responses.
Note your routing rules, team assignments, and widget settings.
Keep your old widget live until Pengo is verified on staging.

02 Mapping

Field mapping

From Maps to in Pengo

LiveChat conversations Pengo inbox threads (manual import not yet automated)

Team members / agents Unlimited Pengo seats (invite via email)

Canned responses Saved replies in Pengo dashboard

Knowledge base AI training sources (crawl, upload, manual)

Chat widget Pengo embed.js snippet

03 Limits

What does not migrate yet

No one-click importer yet. Historical threads stay in exported files.
LiveChat-specific automations may need reconfiguration as Pengo workflows.
Third-party integrations tied to the old platform require reconnecting in Pengo.

04 Day one

Go-live checklist

01 · Create your Pengo account and copy your property ID.
02 · Paste the embed snippet before </body> on every page.
03 · Customize widget colors and welcome message in the dashboard.
04 · Invite your team within your plan seat limit.
05 · Train AI on your website crawl or uploaded docs.
06 · Connect Slack or email if needed (Pro plan).

Paste before </body> on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

05 Questions

Answers

If you expect your support team to grow, per-seat pricing means your bill grows every time you hire, regardless of how many conversations those agents handle. Pengo includes a set number of seats per tier, so you can add agents within that allowance without per-seat fees.

Why would per-seat pricing matter to me?

If you expect your support team to grow, per-seat pricing means your bill grows every time you hire, regardless of how many conversations those agents handle. Pengo includes a set number of seats per tier, so you can add agents within that allowance without per-seat fees.

Switch to flat-priced live chat

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