Switch Zendesk

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01 Export

What to pull from ${comparison.name}

  1. Export conversation history from Zendesk admin (CSV or JSON if available).
  2. Download your knowledge base articles and canned responses.
  3. Note your routing rules, team assignments, and widget settings.
  4. Keep your old widget live until Pengo is verified on staging.
02 Mapping

Field mapping

From Maps to in Pengo
Zendesk conversations Pengo inbox threads (manual import not yet automated)
Team members / agents Unlimited Pengo seats (invite via email)
Canned responses Saved replies in Pengo dashboard
Knowledge base AI training sources (crawl, upload, manual)
Chat widget Pengo embed.js snippet
03 Limits

What does not migrate yet

  • No one-click importer yet. Historical threads stay in exported files.
  • Zendesk-specific automations may need reconfiguration as Pengo workflows.
  • Third-party integrations tied to the old platform require reconnecting in Pengo.
04 Day one

Go-live checklist

  1. 01 · Create your Pengo account and copy your property ID.
  2. 02 · Paste the embed snippet before </body> on every page.
  3. 03 · Customize widget colors and welcome message in the dashboard.
  4. 04 · Invite your team within your plan seat limit.
  5. 05 · Train AI on your website crawl or uploaded docs.
  6. 06 · Connect Slack or email if needed (Pro plan).

Paste before </body> on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>
05 Questions

Answers

Does Pengo replace a ticketing system like Zendesk?
Not fully. Pengo's inbox handles chat-based conversations well, but it isn't built as a general-purpose ticketing system with SLAs across every channel the way Zendesk is. If live chat plus AI answers is most of what you need, Pengo covers that. If you need broad omnichannel ticketing, Zendesk's scope is wider today.
Is Zendesk's live chat widget heavier than Pengo's?
Rather than quote a number that goes stale, run the live comparison yourself at https://app.pengo.chat/performance - it fetches both scripts fresh and shows the real byte sizes, gzipped, in your browser.

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