For Ecommerce
Turn product questions into sales, not tickets
Shopify order lookup, proactive chat on checkout pages, and AI that answers from your catalog. One inbox for site chat and social DMs.
01 How it works
Pengo for ecommerce
01
Order lookup in chat
Agents see Shopify order status when a visitor emails from checkout.
02
AI from your catalog
Bot answers shipping and sizing from crawled product pages.
03
Omnichannel inbox
WhatsApp, Instagram, and site chat route to the same team.
02 Plans
Recommended plan
Business for omnichannel and Shopify integration. Team for AI-powered site chat and lead tools.
03 Product
See it in action
Team inbox
Assignment, routing, AI handoff, and omnichannel in one place.
04 Questions
Answers
Does Pengo integrate with Shopify?
Yes. The Business plan includes Shopify order lookup by customer email via Admin API token. This is not a Shopify App Store listing yet.
Can AI answer product questions?
Train on your storefront crawl, uploaded docs, and past chats. AI hands off to humans when confidence is low.
Turn product questions into sales, not tickets
Free plan forever · 14-day Team trial, no card · Cancel anytime