01 Pengo vs Tidio
Pengo vs Tidio
Tidio pairs live chat with its own AI agent (Lyro) aimed at small and mid-sized e-commerce and service businesses - a similar target market to Pengo's. Worth a direct, honest look.
Topic Pengo Tidio
Seats / team members Per person: first person full price, extra people discounted (e.g. Team $59 + $39 each). Free plan covers 1 person Seat limits vary by plan - check current pricing
AI billing unit Included allowance (about 500 conversations a month on Team), top-ups or your own AI key AI conversation allowances vary by plan - check current pricing
Free trial Free plan, plus 14-day Team trial with no card Free tier exists but with tighter limits - check current details
02 Pricing model
The core pricing difference
Tidio's plans combine seat limits and AI-conversation allowances that vary by tier (check their current pricing - this has changed multiple times). Pengo's model is simple: per-person plans, the AI agent included on Starter through Business with allowances and top-ups, or Plus on your own key.
03 Comparison
Side by side
Competitor details change over time. Widget-size claims can be checked live at our benchmark tool.
Topic Pengo Tidio
Seats / team members Per person: first person full price, extra people discounted (e.g. Team $59 + $39 each). Free plan covers 1 person Seat limits vary by plan - check current pricing
AI billing unit Included allowance (about 500 conversations a month on Team), top-ups or your own AI key AI conversation allowances vary by plan - check current pricing
Free trial Free plan, plus 14-day Team trial with no card Free tier exists but with tighter limits - check current details
Widget footprint <5KB gzipped facade, lazy-loads on intent - verify live at https://app.pengo.chat/performance Check your own install at https://app.pengo.chat/performance
Verify widget footprint live at https://app.pengo.chat/performance.
04 Honest take
When Tidio might be the better fit
Tidio has e-commerce-specific integrations (Shopify, WooCommerce order lookups, and similar) that are more mature today than Pengo's. If deep e-commerce platform integration is your top priority, Tidio's existing connectors may fit that workflow better.
05 Questions
Switching from Tidio
How is Pengo AI usage priced?
The AI agent is included: Team has about 500 AI conversations a month and Business about 1,500, then top-ups at about 2 cents per conversation. Human agent replies are always free, and you can use your own AI key for unlimited AI. Full detail is on the pricing FAQ.
See it for yourself
Free plan forever · 14-day Team trial, no card · Cancel anytime