01 Pengo vs Tidio
Pengo vs Tidio
Tidio pairs live chat with its own AI agent (Lyro) aimed at small and mid-sized e-commerce and service businesses - a similar target market to Pengo's. Worth a direct, honest look.
Topic Pengo Tidio
Seats / team members Included seats per tier (3 / 10 / 25; unlimited on Agency). Not billed per agent Seat limits vary by plan - check current pricing
AI billing unit Weighted AI message credits (1 standard / 10 advanced) AI conversation allowances vary by plan - check current pricing
Free trial 7-day trial on paid tiers Free tier exists but with tighter limits - check current details
02 Pricing model
The core pricing difference
Tidio's plans combine seat limits and AI-conversation allowances that vary by tier (check their current pricing - this has changed multiple times). Pengo's model is simpler: flat monthly tiers with pooled AI message credits.
03 Comparison
Side by side
Competitor details change over time. Widget-size claims can be checked live at our benchmark tool.
Topic Pengo Tidio
Seats / team members Included seats per tier (3 / 10 / 25; unlimited on Agency). Not billed per agent Seat limits vary by plan - check current pricing
AI billing unit Weighted AI message credits (1 standard / 10 advanced) AI conversation allowances vary by plan - check current pricing
Free trial 7-day trial on paid tiers Free tier exists but with tighter limits - check current details
Widget footprint <5KB gzipped facade, lazy-loads on intent - verify live at https://app.pengo.chat/performance Check your own install at https://app.pengo.chat/performance
Verify widget footprint live at https://app.pengo.chat/performance.
04 Honest take
When Tidio might be the better fit
Tidio has e-commerce-specific integrations (Shopify, WooCommerce order lookups, and similar) that are more mature today than Pengo's. If deep e-commerce platform integration is your top priority, Tidio's existing connectors may fit that workflow better.
05 Questions
Switching from Tidio
What counts as an AI message credit?
Each standard AI reply costs 1 credit. Advanced actions like booking a meeting cost 10 credits. Human agent replies are always free. Full detail is on the pricing FAQ.
See it for yourself
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