Switch From HelpCrunch

Leave HelpCrunch without losing momentum

Export what you can, install Pengo in minutes, and start free. Pengo has a free plan, discounted extra people and an AI agent on Starter, Team and Business (AI credits) or Plus (your key).

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Keep your old widget live until Pengo is verified · No card to start

01 Export

What to pull from HelpCrunch

  1. 01

    Export your contacts from HelpCrunch as a CSV file.

  2. 02

    Copy out your HelpCrunch shortcuts or canned responses so you can recreate them as saved replies.

  3. 03

    Export your knowledge base articles so Pengo Intelligence can train on them.

  4. 04

    Download a copy of your chat history for your records.

  5. 05

    Note your routing rules, team assignments, and widget settings.

  6. 06

    Keep your old widget live until Pengo is verified on staging.

02 Mapping

Where everything lands in Pengo

HelpCrunch contacts (CSV) Pengo contacts via the Generic CSV option in Settings → Import from another tool, tagged as imported
Team members / operators Pengo seats (one per person, invite via email; first seat full price, extra seats discounted)
Shortcuts / canned responses Saved replies in the Pengo dashboard (recreated by hand)
Help articles and website content AI training sources (site crawl, PDF/DOCX upload, Q&A, YouTube)
Chat widget Pengo embed.js snippet
03 Set up

What you’ll set up in Pengo

The quick wins after import, most of them in minutes.

  • Contacts come over from HelpCrunch by CSV in minutes.
  • Your most-used shortcuts become saved replies, with variables like the visitor's first name.
  • HelpCrunch bot flows are replaced by Pengo Intelligence, which answers from your own content instead of scripted paths.
  • Connect Slack, HubSpot and your calendar in a few clicks from the Pengo dashboard.
04 Day one

Your go-live checklist

  1. 1 Create your Pengo account and copy your property ID.
  2. 2 Paste the embed snippet before </body> on every page.
  3. 3 Customize widget colors and welcome message in the dashboard.
  4. 4 Invite your team. Seats are billed automatically per person, and the Free plan covers one.
  5. 5 Train AI on your website crawl or uploaded docs.
  6. 6 Connect Slack or email if needed (Starter and above).

Paste before </body> on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    // A stub, so pengo('identify', …) and other calls work before the widget has loaded.
    window.pengo = window.pengo || function() { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js?v=2';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

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05 Questions

Switching from HelpCrunch

Does Pengo have a knowledge base like HelpCrunch?
Yes. Pengo includes a help center, and Pengo Intelligence also learns from your website crawl, uploaded PDF and DOCX files, Q&A pairs and YouTube videos, citing its sources and handing off to a human when confidence is low.
Can I move my HelpCrunch data to Pengo?
Yes. Export your contacts to CSV and upload them with the CSV importer in Settings → Import from another tool, recreate your saved responses as saved replies, and point Pengo Intelligence at your help articles. It's an afternoon's work.

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