Compare Pengo vs Smartsupp

Pengo vs Smartsupp

Smartsupp is live chat for online stores, with its Mira AI sold as a separate add-on. Pengo gives stores and service businesses alike live chat, one inbox, live visitors with cart-value triggers and Pengo Intelligence included in your plan, answering from your site and docs.

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01 Pricing model

The core pricing difference

Smartsupp has a free tier and paid plans that each include a set number of operators, with extra operators available on higher tiers. Its Mira AI agent is sold as a separate add-on sized by monthly AI conversation volume (check their pricing page for current limits). Pengo is per person, with discounted extra people, and the AI agent is included on Starter through Business with monthly AI credits and add-ons, or Plus on your own key.

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02 Comparison

Side by side

Competitor details change over time, so we stick to public, durable facts. Widget-size claims can be checked live with our benchmark.

Topic Pengo Smartsupp
Primary focus Live chat and AI support for service businesses, SaaS and stores Live chat and AI shopping assistant for online stores
Seats / team members Per person: first person full price, extra people discounted (e.g. Team $59 + $39 each). Free plan covers 1 person Plans include a set number of operators; extra operators on higher tiers - check current pricing
AI billing AI agent on Starter (3,000 AI credits a month), Team (6,000) and Business (12,000), with monthly add-ons; Plus for unlimited AI on your own key Mira AI sold as a separate add-on by AI conversation volume - check their pricing page
Getting started Free plan forever, plus a 14-day Team trial with no card required Free tier plus a free trial of paid features - check current limits
Visitor insight Live visitors with intent signals, lead scoring and five proactive trigger types Visitor session recordings - check which plans include them
Store setup One script tag on any store platform, with cart-value proactive triggers Plugins for popular store platforms such as Shopify, PrestaShop and WordPress
Widget footprint <5KB gzipped facade, lazy-loads on intent - verify live at /performance/ Check your own install at /performance/

Verify widget footprint live at pengo.chat/performance.

03 Why Pengo

Why teams choose Pengo over Smartsupp

AI included, not an add-on

Pengo Intelligence comes with your plan, answering from your store pages and handing off cleanly.

Live visitors with intent signals

See who is on your store right now, which pages signal buying intent, and start the conversation.

Cart-value proactive messages

Trigger messages by cart value, exit intent or time on page, with frequency caps so shoppers are never spammed.

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04 Questions

Pengo vs Smartsupp: FAQ

How is AI priced compared with Smartsupp's Mira?
Pengo's AI agent is included on Starter, Team and Business with 3,000, 6,000 and 12,000 AI credits a month, then add-ons of 5,000 credits for $10 a month. Plus gives unlimited AI on your own OpenAI, Anthropic or Google key. Human chat is never metered. Mira is priced as its own add-on, so compare both at your expected AI volume.
Can I move my Smartsupp data to Pengo?
Yes. Export your contacts to CSV and upload them with the CSV importer in Settings → Import from another tool, then recreate your most-used shortcuts as saved replies. Most stores are set up in an afternoon.

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