Switch From Smartsupp

Leave Smartsupp without losing momentum

Export what you can, install Pengo in minutes, and start free. Pengo has a free plan, discounted extra people and an AI agent on Starter, Team and Business (AI credits) or Plus (your key).

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Keep your old widget live until Pengo is verified · No card to start

01 Export

What to pull from Smartsupp

  1. 01

    Export your contacts from Smartsupp as a CSV file.

  2. 02

    Copy out your Smartsupp shortcuts or canned responses so you can recreate them as saved replies.

  3. 03

    Download a copy of your chat history for your records.

  4. 04

    Note your routing rules, team assignments, and widget settings.

  5. 05

    Keep your old widget live until Pengo is verified on staging.

02 Mapping

Where everything lands in Pengo

Smartsupp contacts (CSV) Pengo contacts via the Generic CSV option in Settings → Import from another tool, tagged as imported
Team members / operators Pengo seats (one per person, invite via email; first seat full price, extra seats discounted)
Shortcuts / canned responses Saved replies in the Pengo dashboard (recreated by hand)
Help articles and website content AI training sources (site crawl, PDF/DOCX upload, Q&A, YouTube)
Mira AI knowledge Pengo Intelligence training sources, with cited answers and human handoff
Chat widget Pengo embed.js snippet
03 Set up

What you’ll set up in Pengo

The quick wins after import, most of them in minutes.

  • Contacts come over from Smartsupp by CSV in minutes.
  • Your most-used shortcuts become saved replies, with variables like the visitor's first name.
  • Smartsupp bot flows are replaced by Pengo Intelligence, which answers from your own content instead of scripted paths.
  • Connect Slack, HubSpot and your calendar in a few clicks from the Pengo dashboard.
04 Day one

Your go-live checklist

  1. 1 Create your Pengo account and copy your property ID.
  2. 2 Paste the embed snippet before </body> on every page.
  3. 3 Customize widget colors and welcome message in the dashboard.
  4. 4 Invite your team. Seats are billed automatically per person, and the Free plan covers one.
  5. 5 Train AI on your website crawl or uploaded docs.
  6. 6 Connect Slack or email if needed (Starter and above).

Paste before </body> on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    // A stub, so pengo('identify', …) and other calls work before the widget has loaded.
    window.pengo = window.pengo || function() { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js?v=2';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

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05 Questions

Switching from Smartsupp

How is AI priced compared with Smartsupp's Mira?
Pengo's AI agent is included on Starter, Team and Business with 3,000, 6,000 and 12,000 AI credits a month, then add-ons of 5,000 credits for $10 a month. Plus gives unlimited AI on your own OpenAI, Anthropic or Google key. Human chat is never metered. Mira is priced as its own add-on, so compare both at your expected AI volume.
Can I move my Smartsupp data to Pengo?
Yes. Export your contacts to CSV and upload them with the CSV importer in Settings → Import from another tool, then recreate your most-used shortcuts as saved replies. Most stores are set up in an afternoon.

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