Switch Intercom

Leave Intercom without losing momentum

Export what you can, install Pengo in minutes, and start free. Pengo has a free plan, discounted extra people and an AI agent on Starter, Team and Business (allowance) or Plus (your key).

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01 Export

What to pull from ${comparison.name}

  1. Export conversation history from Intercom admin (CSV or JSON if available).
  2. Download your knowledge base articles and canned responses.
  3. Note your routing rules, team assignments, and widget settings.
  4. Keep your old widget live until Pengo is verified on staging.
02 Mapping

Field mapping

From Maps to in Pengo
Intercom conversations Pengo inbox threads (manual import not yet automated)
Team members / agents Pengo seats (one per person, invite via email; first seat full price, extra seats discounted)
Canned responses Saved replies in Pengo dashboard
Knowledge base AI training sources (crawl, upload, manual)
Chat widget Pengo embed.js snippet
03 Limits

What does not migrate yet

  • No one-click importer yet. Historical threads stay in exported files.
  • Intercom-specific automations may need reconfiguration as Pengo workflows.
  • Third-party integrations tied to the old platform require reconnecting in Pengo.
04 Day one

Go-live checklist

  1. 01 · Create your Pengo account and copy your property ID.
  2. 02 · Paste the embed snippet before </body> on every page.
  3. 03 · Customize widget colors and welcome message in the dashboard.
  4. 04 · Invite your team. Seats are billed automatically per person, and the Free plan covers one.
  5. 05 · Train AI on your website crawl or uploaded docs.
  6. 06 · Connect Slack or email if needed (Starter and above).

Paste before </body> on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>
05 Questions

Answers

Is Pengo actually cheaper than Intercom?
It depends on team size and AI usage. Both charge per person, so compare seat price and AI cost. Pengo's extra people are discounted and the AI agent is included with a monthly allowance, then top-ups or your own key, rather than per-resolution fees. Plug your team size and AI volume into the calculator on our pricing page and compare against Intercom's.
Can I migrate from Intercom to Pengo?
We don't yet have a one-click Intercom importer. You can add your website's chat widget and start fresh; historical conversation data would need to be exported from Intercom manually for now. This is an active area we're improving.
Does Pengo have Fin-equivalent AI?
Pengo Intelligence answers from your site and docs, with confidence-scored handoff to a human when needed. AI usage draws from your plan's included allowance, top-ups or your own provider key, not per-resolution billing. Fin has a longer feature history; compare both against the workflows you actually run.

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