For Support teams
An inbox your whole team can actually afford
Assignment, routing rules, saved replies, snooze, CSAT, and agent analytics. AI handles tier-1 so humans focus on hard cases.
01 How it works
Pengo for support teams
01
Smart routing
Round robin, least busy, or specific agent rules.
02
AI tier-1
Bot answers from your KB with confidence-scored handoff.
03
Mobile agent app
Flutter app for iOS and Android with push notifications.
02 Plans
Recommended plan
Starter for small teams. Growth when you need more volume and integrations.
03 Product
See it in action
Team inbox
Assignment, routing, AI handoff, and omnichannel in one place.
04 Questions
Answers
Is there a mobile app for agents?
Yes. Flutter agent app with inbox, chat, visitors, and push. Request early access if you need store links.
How does routing work?
Configure round robin, least busy, random, or assign to a specific agent in dashboard settings.
An inbox your whole team can actually afford
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