AI agent for your customers

Answers 24/7. Your team takes over.

Pengo Intelligence replies from your site and docs. Hands off to your team when it needs a human. One inbox. Free to start, then per person.

Start free Try it on your website

Free plan forever · 14-day Team trial, no card · Cancel anytime

Maya Chen

maya@acme.io

Open AI assisting

Do you ship to Canada?

Maya · 2:14 PM

Pengo AI

Yes, we ship to Canada. Standard delivery is 5–7 business days.

2:14 PM

What about express shipping?

Maya · 2:15 PM

Alex · Agent

Express is 2–3 business days to Canada. I can add that to your order.

2:15 PM · Assigned to Alex

Reply to Maya…

Answer instantly

AI trained on your site, docs, and past chats replies in seconds, with source links and confidence-scored handoff when it is unsure.

Stay in one inbox

Every conversation (AI or human) lands in the same team inbox. Assignment, routing, and saved replies keep your team aligned.

Reply from your phone

Push notifications on iOS and Android let agents pick up from anywhere. Add context and reply without living at a desktop.

Ask what a customer would ask.

Start free Try it on your website

Free plan forever · 14-day Team trial, no card · Cancel anytime

< 5KB

Widget facade

Live benchmark →

Layout shift

Fixed-position bubble →

~2¢

Per AI conversation

Or Plus on your key →

Free plan

14-day Team trial, no card →

Works with your stack

Slack

Shopify

SMS

Messenger

Instagram

Webhooks

01 A conversation

One conversation, start to finish

From the first page load to a resolved conversation. Every step is the actual product flow.

embed.js · 4.7 KB gz · CLS 0.00

01

Visitor lands

Only the facade loads: a fixed bubble with zero layout shift. The full widget waits for intent.
02

Visitor taps

Hover, tap, or focus triggers the full chat panel. Nothing heavy until someone wants to talk.
03

AI answers

The bot replies from your knowledge base with a source chip and a confidence score. Low confidence routes to a human.
04

Human takes over

Agents pick up in the same thread with visitor context, assignment, and internal notes.
05

Resolved

Question answered for about 2 cents of AI credit, or your own key. A bad rating routes to a human for free.

02 Weigh it

Transfer time at your visitor's connection

Pengo's facade is 4.7 KB gzipped (committed fallback). Drag the slider to see how long that takes on common connections.

Connection speed

Slow 3G 3G 4G Wi-Fi

4G · 9 Mbps

Pengo embed.js 0 ms

4.7 KB gz · committed fallback

Paste any chat script URL

Run the full live benchmark →

03Do the math

Your bill, person by person

Pengo is a price per person. The AI agent is included with a monthly allowance of conversations; extra usage is about 2 cents each. Check Plus to estimate unlimited AI on your own key (people only on Pengo).

People on your team5

AI conversations / month1,000

Estimate with Plus (my own AI key — AI billed by my provider)

Pengo

Per-seat + per-resolution source

$29/seat + $0.99/resolution

Estimate on monthly billing. With Plus checked, AI is billed by your provider and your Pengo bill is just the people on Plus.

Free

AI agent not included

Live chat for a single website, forever free

1 person, 1 website
50 conversations per month
Live chat widget and shared inbox
30-day chat history
iOS and Android app

Start free →

Starter

$29 / person / mo

+$19 each extra person · max 3 people

AI agent · ~100 conversations / mo

Live chat and a light AI agent for a small team

1 website · max 3 people
AI agent included · ~100 AI conversations a month
Unlimited conversations
Live visitors and proactive triggers
60-day chat history

Get Starter →

Team

14-day trial

$59 / person / mo

+$39 each extra person

AI agent · ~500 conversations / mo

AI agent, copilot and lead tools for growing teams

3 websites · unlimited people
AI agent included · ~500 AI conversations a month
Copilot and conversation summaries
5,000 pages of training content
Qualification playbooks and meeting booking
Unlimited chat history

Start 14-day free trial →

Business

$119 / person / mo

+$79 each extra person

AI agent · ~1,500 conversations / mo

Insights, omnichannel and automation for high-volume support

10 websites · unlimited people
AI agent included · ~1,500 AI conversations a month
AI insights, gaps and sentiment
Pengo branding removed

Get Business →

Plus

Unlimited AI on your own key

Connect OpenAI, Claude or Gemini. No included AI allowance — your provider bills you directly with no Pengo markup. Everything in Business, built for high AI volume.

$149 / person / mo · +$99 each extra person

Get Plus →

Enterprise

SSO, audit logs, white-label, client accounts, custom AI terms and an SLA.

Contact sales →

04 Install

One snippet, every platform

Copy the embed code for your stack. Most teams are live in a few minutes.

Paste this snippet before the closing </body> tag on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

Install the plugin "Insert Headers and Footers" (or edit your theme functions.php), then paste this into the Footer Scripts section.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

In Shopify admin, go to Online Store, Themes, Edit code, theme.liquid. Paste before </body>.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

In Webflow Designer, open Project Settings, Custom Code, Footer Code. Paste the snippet there.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

Add the script to app/layout.tsx using the Next.js Script component with strategy="afterInteractive".

import Script from 'next/script';

// In your layout.tsx <body>:
<Script id="pengo-chat" strategy="afterInteractive">
  {`
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js';
    document.head.appendChild(s);
  `}
</Script>

In GTM, create a new Custom HTML tag. Paste the snippet below, set the trigger to All Pages, and publish.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

This page runs Pengo

The bubble in the corner is the real widget. 4.7 KB gz (committed fallback).

05 How Pengo compares

Facts with sources

Editorial ledger, not a marketing table. Hover a row to see where the number comes from.

Feature Pengo Typical incumbents

Widget footprint < 5KB gzipped facade ↗ Often 50KB+ on first load

Source: app.pengo.chat/performance

Layout shift Zero (fixed position) ↗ Varies by vendor

Source: app.pengo.chat/performance

Pricing model Free plan, then per person with discounted extra people ↗ Often per seat with no free plan

Source: /pricing/

AI billing About 2 cents per conversation, or your own AI key ↗ Often per outcome or per conversation, plus per seat

Source: /pricing/

Remove branding Business, or a $19/mo add-on on Team ↗ Often mid-tier or higher

Source: /pricing/

Pengo vs Intercom → · Pengo vs Zendesk → · Pengo vs Drift → · Pengo vs LiveChat → · Pengo vs Crisp → · Pengo vs Tidio →

06 Shipping log

What we ship, on the record

No invented testimonials. A public changelog instead.

October 5, 2026

v1.5.0

Pricing v4: a free plan and per-seat Starter, Team and Business plans
Pengo AI credits in dollars, with top-up packs and optional auto-recharge
Bring your own OpenAI, Claude or Gemini key, with no markup

September 2, 2026

v1.4.0

Unified chat state machine with pending, open, snoozed, and resolved statuses
Agent productivity analytics with per-agent CSV export
Mobile agent app: search, attachments, assign, and push deep links

August 15, 2026

v1.3.0

Flat AI credit billing with weighted message credits
Workflow engine and routing rules for multi-property teams
WhatsApp and SMS channel integrations on Business plan

Full changelog →

We built Pengo because opaque pricing and heavy widgets made live chat worse for growing teams. Every claim on this page ties to something in the product, or we say we are still working on it. Read our reviews policy.

Vinod, founder

07 Questions

Answers

Copy one script tag, paste it before </body>, and the chat bubble appears on your site. Most teams finish setup in a few minutes. No developer required for the default install.

How fast can I get Pengo running?

Copy one script tag, paste it before </body>, and the chat bubble appears on your site. Most teams finish setup in a few minutes. No developer required for the default install.

Is there a free plan?

Yes. Free covers one person and one website with 50 conversations a month, forever. Team adds a 14-day trial with the AI agent included and no card required.

How is Pengo different from Intercom or LiveChat?

A real free plan, discounted extra people, included AI conversations on paid plans, and Plus for unlimited AI on your own key instead of per-resolution fees. Our widget is a facade under 5KB gzipped that lazy-loads on visitor intent. You get a live inbox, mobile agent app, and proactive chat in one product. Every performance claim is verifiable on our live benchmark page.

What channels does Pengo support?

Website chat and email on every plan. Starter adds Slack. Business adds WhatsApp, SMS, Messenger, Instagram DMs, Shopify lookup and webhooks. All channels route into the same team inbox.

How does AI billing work?

Starter, Team and Business include the AI agent with about 100, 500 and 1,500 AI conversations a month. Need more? Top up, or choose Plus for unlimited AI on your own OpenAI, Claude or Gemini key. Human replies and live chat are always free.

Is Pengo secure?

Data is encrypted in transit and at rest. Widget requests use HMAC-signed authentication. Row-level security enforces access in the database. We are not SOC 2 certified yet. Contact us if that is a procurement requirement.

Live chat, rebuilt for today

Start free Talk to sales

Free plan forever · 14-day Team trial, no card · Cancel anytime

Start free

Answers 24/7. Your team takes over.

Answer instantly

Stay in one inbox

Reply from your phone

Ask what a customer would ask.

One conversation, start to finish

Visitor lands

Visitor taps

AI answers

Human takes over

Resolved

Transfer time at your visitor's connection

Your bill, person by person

Plans

Plus

Enterprise

One snippet, every platform

This page runs Pengo

Facts with sources

What we ship, on the record

Answers

Live chat, rebuilt for today