AI agent for your customers

Answers 24/7. Your team takes over.

Pengo Intelligence replies from your site and docs. Hands off to your team when it needs a human. One inbox, one flat price.

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Maya Chen

maya@acme.io

Open AI assisting

Do you ship to Canada?

Maya · 2:14 PM

Pengo AI

Yes, we ship to Canada. Standard delivery is 5–7 business days.

2:14 PM

What about express shipping?

Maya · 2:15 PM

Alex · Agent

Express is 2–3 business days to Canada. I can add that to your order.

2:15 PM · Assigned to Alex

Reply to Maya…

Answer instantly

AI trained on your site, docs, and past chats replies in seconds, with source links and confidence-scored handoff when it is unsure.

Stay in one inbox

Every conversation (AI or human) lands in the same team inbox. Assignment, routing, and saved replies keep your team aligned.

Reply from your phone

Push notifications on iOS and Android let agents pick up from anywhere. Add context and reply without living at a desktop.

Ask what a customer would ask.

Start free trial Try it on your website

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< 5KB

Widget facade

Live benchmark →

Layout shift

Fixed-position bubble →

1 / 10

Credit weights

Standard vs advanced AI →

7 days

Free trial

Full access on paid tiers →

Works with your stack

Slack

Shopify

SMS

Messenger

Instagram

Webhooks

01 A conversation

One conversation, start to finish

From the first page load to a resolved conversation. Every step is the actual product flow.

embed.js · 4.7 KB gz · CLS 0.00

01

Visitor lands

Only the facade loads: a fixed bubble with zero layout shift. The full widget waits for intent.
02

Visitor taps

Hover, tap, or focus triggers the full chat panel. Nothing heavy until someone wants to talk.
03

AI answers

The bot replies from your knowledge base with a source chip and a confidence score. Low confidence routes to a human.
04

Human takes over

Agents pick up in the same thread with visitor context, assignment, and internal notes.
05

Resolved

Question answered. Standard replies cost 1 credit; advanced actions cost 10. A bad rating routes to a human for free.

02 Weigh it

Transfer time at your visitor's connection

Pengo's facade is 4.7 KB gzipped (committed fallback). Drag the slider to see how long that takes on common connections.

Connection speed

Slow 3G 3G 4G Wi-Fi

4G · 9 Mbps

Pengo embed.js 0 ms

4.7 KB gz · committed fallback

Paste any chat script URL

Run the full live benchmark →

03 Do the math

Seats do not multiply your bill

Slide your team size and AI volume. Pengo is one flat price per tier. No per-seat fees and no overage. AI pauses at your cap.

Team size 8

AI messages / month 6,000

Pengo

Growth plan selected

Per-seat model source

$29/seat + $0.99/resolution

Plan Monthly AI messages Websites Seats Channels

Starter $59 4,000/mo 1 3 Website, Slack, email Start trial →

Growth $129 10,000/mo 2 10 Website, Slack, email, booking Start trial →

Scale $429 40,000/mo 3 25 Website, Slack, email, booking Start trial →

Agency $299 100,000/mo 10 incl. Unlimited Website + core integrations Start trial →

Enterprise Custom Custom/mo Unlimited Unlimited Website + core integrations Contact →

Full pricing details →

04 Install

One snippet, every platform

Copy the embed code for your stack. Most teams are live in a few minutes.

Paste this snippet before the closing </body> tag on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

Install the plugin "Insert Headers and Footers" (or edit your theme functions.php), then paste this into the Footer Scripts section.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

In Shopify admin, go to Online Store, Themes, Edit code, theme.liquid. Paste before </body>.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

In Webflow Designer, open Project Settings, Custom Code, Footer Code. Paste the snippet there.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

Add the script to app/layout.tsx using the Next.js Script component with strategy="afterInteractive".

import Script from 'next/script';

// In your layout.tsx <body>:
<Script id="pengo-chat" strategy="afterInteractive">
  {`
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var s = document.createElement('script');
    s.async = true;
    s.src = 'https://app.pengo.chat/embed.js';
    document.head.appendChild(s);
  `}
</Script>

In GTM, create a new Custom HTML tag. Paste the snippet below, set the trigger to All Pages, and publish.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

This page runs Pengo

The bubble in the corner is the real widget. 4.7 KB gz (committed fallback).

05 How Pengo compares

Facts with sources

Editorial ledger, not a marketing table. Hover a row to see where the number comes from.

Feature Pengo Typical incumbents

Widget footprint < 5KB gzipped facade ↗ Often 50KB+ on first load

Source: app.pengo.chat/performance

Layout shift Zero (fixed position) ↗ Varies by vendor

Source: app.pengo.chat/performance

Pricing model Flat monthly tier + pooled AI credits ↗ Often per seat plus AI add-ons

Source: /pricing/

AI billing Weighted message credits (1 standard / 10 advanced) ↗ Often per outcome or per conversation, plus per seat

Source: /pricing/

Remove branding Growth plan and above ↗ Often mid-tier or higher

Source: /pricing/

Pengo vs Intercom → · Pengo vs Zendesk → · Pengo vs Drift → · Pengo vs LiveChat → · Pengo vs Crisp → · Pengo vs Tidio →

06 Shipping log

What we ship, on the record

No invented testimonials. A public changelog instead.

September 2, 2026

v1.4.0

Unified chat state machine with pending, open, snoozed, and resolved statuses
Agent productivity analytics with per-agent CSV export
Mobile agent app: search, attachments, assign, and push deep links

August 15, 2026

v1.3.0

Flat AI credit billing with weighted message credits
Workflow engine and routing rules for multi-property teams
WhatsApp and SMS channel integrations on Business plan

July 1, 2026

v1.2.0

Widget facade under 5KB gzipped with lazy iframe load
CSAT ratings and analytics dashboard
Slack and webhook integrations

Full changelog →

We built Pengo because per-seat pricing and heavy widgets made live chat worse for growing teams. Every claim on this page ties to something in the product, or we say we are still working on it. Read our reviews policy.

Vinod, founder

07 Questions

Answers

Copy one script tag, paste it before </body>, and the chat bubble appears on your site. Most teams finish setup in a few minutes. No developer required for the default install.

How fast can I get Pengo running?

Copy one script tag, paste it before </body>, and the chat bubble appears on your site. Most teams finish setup in a few minutes. No developer required for the default install.

How does the free trial work?

Starter, Growth, Scale, and Agency include a 7-day free trial with full access. A card is required to start; cancel anytime before the trial ends and you will not be charged.

How is Pengo different from Intercom or LiveChat?

One flat price per tier with pooled AI credits. No per-seat math. Our widget is a facade under 5KB gzipped that lazy-loads on visitor intent. You get a live inbox, mobile agent app, and proactive chat in one product. Every performance claim is verifiable on our live benchmark page.

What channels does Pengo support?

Website chat on every plan. Growth adds Slack, email, and webhooks. Scale adds WhatsApp, SMS, Messenger, and Instagram DMs. All channels route into the same team inbox.

What counts as an AI message credit?

Each standard AI reply costs 1 credit. Advanced actions like booking a meeting or sending a follow-up cost 10 credits. Human agent replies and live chat are always free.

Is Pengo secure?

Data is encrypted in transit and at rest. Widget requests use HMAC-signed authentication. Row-level security enforces access in the database. We are not SOC 2 certified yet. Contact us if that is a procurement requirement.

Live chat, rebuilt for today

Start free trial Talk to sales

7-day free trial · Card required · Cancel anytime

Start free trial

Answers 24/7. Your team takes over.

Answer instantly

Stay in one inbox

Reply from your phone

Ask what a customer would ask.

One conversation, start to finish

Visitor lands

Visitor taps

AI answers

Human takes over

Resolved

Transfer time at your visitor's connection

Seats do not multiply your bill

Plan comparison ledger

One snippet, every platform

This page runs Pengo

Facts with sources

What we ship, on the record

Answers

Live chat, rebuilt for today