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Pengo Help Center · 86 guides

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Step-by-step guides for adding the widget, training Pengo Intelligence and everything in between.

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Your setup path

5 steps · about 20 minutes

  1. Install Paste one snippet on your site.
  2. Customize Match your brand and launcher.
  3. Train Intelligence Point it at your site and docs.
  4. Answer chats Reply, assign and resolve.
  5. Bring your team Invite teammates and set roles.

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Everything Pengo, explained

Install on your platform

One snippet works on any site. Pick your platform for a guide written for it, from the exact place to paste to how to check it worked.

All install guides
HTML WordPress Shopify Webflow Next.js Wix Squarespace Google Tag Manager
For developers

Build on Pengo

Control the widget from your code, recognise signed-in users, and send conversations wherever your team works.

Your site 
<script>
  // Open the chat from your own button
  document.querySelector('#help-button')
    .addEventListener('click', () => pengo('open'));

  // Tell your team who they're talking to
  pengo('identify', {
    userId: '42',
    userHash: '…', // HMAC from your server
    name: 'Ada Lovelace',
    email: 'ada@example.com'
  });
</script>

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Pengo Intelligence has read every guide here. It answers in seconds and brings in our team when it should.

Start a chat
Contact support Email support@pengo.chat or use the contact form. Our team replies. System status Check live uptime for the widget, dashboard and API.