Channels and integrations overview
See which channels and integrations Pengo offers today, which plan each one needs, and which ones are still on the way to your workspace.
Channels and integrations connect Pengo to the tools your team already uses. Some bring alerts and replies into Slack, some send visitors email, and some show customer data next to each chat in the inbox.
#Available today
| Channel or integration | What it does | Plan |
|---|---|---|
| Emails your replies to visitors who left the chat, with a link back to the conversation. | Every plan | |
| Slack | Posts new chats to a Slack channel, follows them in threads, and lets your team reply, claim and resolve from Slack. | Starter and up |
| HubSpot | Sends leads to HubSpot and shows a visitor’s HubSpot contact, company and deals in the inbox. | Team and up |
| Booking | Lets Pengo Intelligence offer open times from your Cal.com calendar and book meetings in the chat. | Team and up |
| Shopify | Shows a visitor’s Shopify orders next to the chat, and lets Pengo Actions look up, note and cancel orders. | Business and up |
| Stripe | Shows a customer’s subscriptions next to the chat, and lets Pengo Actions handle billing questions and changes. | Business and up |
| Webhooks | Sends chat events to your own server, or to Zapier, Make or n8n. | Business and up |
The free Team trial includes everything in this table except Shopify, Stripe and webhooks. See Plans and limits for what each plan includes.
#Not available yet
These channels are built into Pengo but are still being rolled out. They don’t appear in Settings Integrations yet. When they do, they’ll be part of the Business plan and up.
| Channel | What it will do |
|---|---|
| Receive and reply to WhatsApp Business messages in the inbox. | |
| SMS | Receive and reply to text messages through your Twilio number. |
| Messenger and Instagram | Receive and reply to Facebook Messenger and Instagram messages in the inbox. |
If you open one of these pages from an old link, Pengo shows that it’s coming soon. No plan change turns it on early.
#Where your team gets alerts
Channels are separate from your own notifications. Each teammate chooses how Pengo reaches them (in-app, browser push, mobile push or email) in Settings Your profile Notifications . Slack is for alerting a shared channel, on top of those.
Common questions
Can I answer WhatsApp, SMS or Messenger messages in Pengo?
Not yet. These channels are being rolled out gradually and aren't available to workspaces yet, so they don't appear in Settings. They'll show up under Settings › Integrations when they're ready.
Does Pengo work with Zapier?
Yes, through webhooks. Create a webhook in Pengo and paste the catch URL Zapier gives you. The same works for Make and n8n. Custom webhooks are on the Business plan and up.
Do I connect a channel once for all my websites?
No. Channel settings are per website. If you run several websites, connect each one separately, for example to post each website's chats to a different Slack channel.
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