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Troubleshooting
Fixes for a missing widget, quiet notifications, a silent AI and sign-in trouble.
- 01 Pengo Intelligence isn't answering visitors Find out why Pengo Intelligence isn't replying on your website, from AI credits and plan limits to When to answer, autonomy and chats your team owns. 5 min read
- 02 The widget disappeared or doesn't show for some visitors The chat bubble used to work, or works for some people but not others. Check paused websites, blocked visitors, page rules, allowed domains and overlaps. 4 min read
- 03 I'm not getting alerts for new chats Fix missing alerts for new chats and messages. Check who Pengo alerts, your status, Do not disturb, your alert settings, browser push and email. 4 min read
- 04 A teammate can't accept their invitation Fix team invitations that don't arrive, expire or won't accept, and what to check when a teammate joins but can't see a website or a page. 3 min read
- 05 I can't sign in to Pengo Fix sign-in problems with Pengo, from a wrong password, an unverified email or a magic link that won't arrive, to two-step codes and too many attempts. 2 min read
- 06 The same customer shows up as several contacts Why one person can appear as several contacts or anonymous visitors in Pengo, how to link signed-in customers for good, and how to merge duplicates. 3 min read
- 07 A Pengo Action failed or didn't run Find out why a Pengo Action failed, never ran or is still waiting, from a disconnected integration or missing scope to an unverified customer. 1 min read