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Use Siri, Shortcuts and Focus with Pengo

Ask Siri what's waiting, claim the next chat, change your availability by voice, build Shortcuts with Pengo actions, and let a Focus set your availability.

Mobile apps 2 min read Updated
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The Pengo app for iPhone and iPad works with Siri, the Shortcuts app and Focus. Check the queue, take the next chat or change your availability without touching the inbox.

#Ask Siri

Say “Hey Siri” (or press and hold the side button), then one of these phrases:

SayWhat happens
“Claim next chat in Pengo” or “Take the next Pengo chat”Takes the chat that has waited longest for a person and opens it.
“What’s waiting in Pengo” or “Check my Pengo inbox”Tells you how many chats are waiting in the queue and how many of yours have unread messages.
“How busy is Pengo” or “Check on Pengo Intelligence”Tells you how many customers Pengo Intelligence is talking to and who is waiting for a person.
“I’m available in Pengo” or “Go online in Pengo”Sets you to Available.
“I’m away in Pengo” or “Pause chats in Pengo”Sets you to Away.
“Open my chat with Sara in Pengo” or “Open Sara in Pengo”Opens your conversation with that visitor. Use the visitor’s name.
“Open Pengo inbox”Opens the inbox.

Claim next chat picks chats that Pengo Intelligence handed to a person first. If nobody is waiting, Siri tells you so.

#Build your own shortcuts

In the Shortcuts app, search for Pengo to add these actions:

ActionUse it to
Claim next chatTake and open the next waiting chat.
Check waiting chatsHear how many conversations are waiting for a reply.
Check on IntelligenceHear what Pengo Intelligence is handling.
Set Pengo availabilitySet yourself to Available, Away, Busy or Offline.
Open conversationOpen a specific conversation.
Open Pengo inboxOpen the inbox.

For example, run Set Pengo availability at the end of your workday with a time-of-day automation.

#Let a Focus set your availability

Add a Pengo Focus filter so your availability changes with your Focus, such as Work or Sleep.

  1. Open the Settings app on your iPhone, tap Focus, then pick a Focus.

  2. Under Focus Filters, tap Add Filter and choose Pengo.

  3. Pick an Availability: Don’t change, Online, Away, Busy or Offline.

  4. To see only your own chats while the Focus is on, turn on Only show my chats.

When the Focus ends, Pengo puts your availability and inbox back the way they were.

#Find chats in Spotlight

Pengo adds your recent conversations to Spotlight by visitor name. Search for a visitor from your Home Screen and tap the result to open the chat. Spotlight only shows names and websites, never message text.

Common questions

Do I need to set up the Siri phrases?

No. The phrases work as soon as Pengo is installed and you've signed in. You'll also find them in the Shortcuts app under Pengo.

Can I put Claim next chat on the Action button?

Yes. On iPhones with an Action button, choose Shortcut in Settings › Action Button and pick Pengo's Claim next chat.

Why does Siri say I'm available only while Pengo is open?

Online takes new chats while Pengo is open on one of your devices. With no Pengo app or browser tab open, Pengo pauses you until you open it again.

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