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Customize the widget
Colours, launcher, home screen, forms, proactive messages and languages.
- 01 Change the widget's look and launcher Set your brand colour, light or dark mode, header, window size, font and the launcher button visitors click, with a live preview as you go. 4 min read
- 02 Set up the home screen and welcome message Choose what visitors see first when they open the chat, from the home screen title and links to the greeting, quick replies and response time. 2 min read
- 03 Pre-chat, offline and rating forms Ask visitors for their details before a chat, decide what happens when nobody is available, and collect a rating when the conversation ends. 4 min read
- 04 Proactive messages and auto-open Start more conversations by nudging visitors with a popup, auto-opening the chat or showing a message when they scroll, linger, idle or try to leave. 4 min read
- 05 Widget language and custom text Show the chat widget in your visitors' language, pin one language for everyone, rewrite any built-in label, and switch languages from your own code. 2 min read
- 06 Control where the widget shows and remove branding Hide the widget on phones, show it only on certain pages, hide it while you're offline or from your own code, and remove the Powered by Pengo badge. 2 min read