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Pengo Intelligence
Train the AI agent on your content and decide when it hands off to people.
- 01 How Pengo Intelligence works What Pengo Intelligence does in your chat widget, when it hands over to your team, which plans include it, and what each Intelligence page is for. 3 min read
- 02 Add knowledge sources Teach Pengo Intelligence from your website, help center, files, Q&A, snippets, Shopify, Notion or Google Drive, and keep every source in sync. 5 min read
- 03 Set behavior and tone Give Pengo Intelligence a name, a voice and clear rules. A tour of every Behavior tab, plus how Procedures handle multi-step requests. 4 min read
- 04 Hand off to your team Control when Pengo Intelligence brings in a person, what visitors see during a handoff, and how your team is alerted to pick the conversation up. 4 min read
- 05 Test and improve answers Try Pengo Intelligence before visitors do, build test sets, and close knowledge gaps using Suggestions, unanswered questions and Analytics. 3 min read
- 06 Bring your own AI key On the Plus plan, run Pengo Intelligence without limits on your own OpenAI, Anthropic Claude or Google Gemini API key. Here's how to connect it. 2 min read