What we have shipped

v1.4.0

• Unified chat state machine with pending, open, snoozed, and resolved statuses
• Agent productivity analytics with per-agent CSV export
• Mobile agent app: search, attachments, assign, and push deep links
• Realtime inbox updates via Supabase publication

v1.3.0

• Flat AI credit billing with weighted message credits
• Workflow engine and routing rules for multi-property teams
• WhatsApp and SMS channel integrations on Business plan
• Enterprise SSO (SAML 2.0) and audit log viewer

v1.2.0

• Widget facade under 5KB gzipped with lazy iframe load
• CSAT ratings and analytics dashboard
• Slack and webhook integrations
• White-label branding on Pro plan

v1.1.0

• Team inbox with assignment, notes, and saved replies
• Visitor tracking with page views and geo data
• Bot triggers and proactive chat invitations
• Shopify storefront integration

v1.0.0

• Initial public launch of Pengo live chat
• 7-day free trial on paid tiers with flat pricing
• Embeddable widget with customizable branding
• AI assistant trained on website content