Pengo vs Olark
Olark prices live chat per agent and sells its AI agent as a separate plan. Pengo includes the AI agent in your plan, adds a shared inbox, live visitors and a lightweight widget, and starts with a real free plan.
Free plan forever · 14-day Team trial, no card
The core pricing difference
Olark prices live chat per agent per month, and sells its AI agent as a separate plan at a flat fee rather than per conversation (check their pricing page for current terms). Pengo is per person with a free plan and discounted extra people, and the AI agent is included on Starter through Business with monthly AI credits and add-ons, or Plus for unlimited AI on your own key.
Run your own numbers
Plug in your team size and AI volume. The calculator shows the Pengo bill person by person.
Side by side
Competitor details change over time, so we stick to public, durable facts. Widget-size claims can be checked live with our benchmark.
| Topic | Pengo | Olark |
|---|---|---|
| Seats / team members | Per person: first person full price, extra people discounted (e.g. Team $59 + $39 each). Free plan covers 1 person | Live chat billed per agent per month |
| AI billing | AI agent on Starter (3,000 AI credits a month), Team (6,000) and Business (12,000), with monthly add-ons; Plus for unlimited AI on your own key | AI agent sold as its own plan at a flat fee - check their pricing page |
| Getting started | Free plan forever, plus a 14-day Team trial with no card required | Free trial; no permanent free plan at time of writing |
| Channels | Website chat and email on every plan; Slack from Starter; WhatsApp, Messenger, Instagram and SMS on Business | Website chat focused - check their current channel list |
| CRM integrations | Native HubSpot contact sync, with webhooks and the API for other CRMs | CRM integrations such as Salesforce and HubSpot |
| Widget footprint | <5KB gzipped facade, lazy-loads on intent - verify live at /performance/ | Check your own install at /performance/ |
Verify widget footprint live at pengo.chat/performance.
Why teams choose Pengo over Olark
AI included in your plan
No separate AI plan to buy: Pengo Intelligence comes with monthly AI credits, or unlimited on your own key.
A free plan to start
One person, one website and a shared inbox free forever.
A modern, lightweight widget
A facade under 5KB gzipped with zero layout shift, plus rich messages, file uploads and 8 languages.
Switching from Olark? Go live in a day.
Install one snippet, import your contacts, train the AI on your site, and keep your old widget running until you are ready.
Pengo vs Olark: FAQ
Is Pengo as simple to set up as Olark?
Can I move my Olark data to Pengo?
See it for yourself
Install in five minutes. Your AI agent is answering before your coffee cools.
Free plan forever · 14-day Team trial, no card · Cancel anytime