01 AI

Pengo Intelligence

Train on your content. AI answers customer questions and hands off to your team when confidence is low, all from one flat monthly allowance of message credits.

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02 Training

Train on content you already have

Point Pengo at public pages, uploaded docs, or manual FAQ entries. Resolved chats can feed the knowledge base over time.

Source Detail
Website crawl Automatic crawl of public pages on your domain.
Document upload PDF, DOCX, TXT, and Markdown files.
Manual text Paste FAQ entries directly into the knowledge base.
Learn from chats Resolved conversations can feed the KB automatically.
03 Confidence

Set the threshold where AI hands off

Drag the slider to choose when the bot answers on its own versus routing to a human agent.

How do I reset my password?

94% confidence

Can you integrate with our custom ERP?

41% confidence

What are your business hours?

78% confidence

04 Credit model

How AI message credits work

Standard replies cost 1 credit. Advanced actions like booking cost 10. Human handoffs are always free.

Action What happens
Standard reply Answers from your knowledge base cost 1 AI message credit.
Advanced action Booking a meeting or sending a follow-up costs 10 credits.
At cap AI pauses when credits run out. No overage, no surprise bills.
Human handoff Low confidence or negative CSAT routes to your team for free.
05 Connectors

Actions and outbound calls mid-conversation

Signed connectors let the AI look up orders, update records, or trigger workflows without leaving the chat.

Connector Detail
AI actions Mid-chat actions to your backend with HMAC signing.
Outbound connectors Signed requests to customer systems during conversations.
Help center Public help site generated from the same trained KB.
03 Do the math

Seats do not multiply your bill

Slide your team size and AI volume. Pengo is one flat price per tier. No per-seat fees and no overage. AI pauses at your cap.

Pengo

$0

Growth plan selected

Per-seat model source

$0

$29/seat + $0.99/resolution

06 Questions

Pengo Intelligence FAQ

What counts as an AI message credit?
Each standard AI reply costs 1 credit. Advanced actions like booking a meeting or sending a follow-up cost 10 credits. Human agent replies are always free.
What happens with a bad rating?
A negative CSAT routes the conversation to a human agent. No additional credits are consumed for the handoff.

Train your AI agent on your content

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