A help center that answers before anyone asks
Publish articles to a fast, search-indexed help center. Pengo Intelligence answers chats from the same content, with citations, and shows you exactly which questions still need an article.
One knowledge base for your help center and your AI agent
- Knowledge base Help center and AI share it
- 1
- Source types URLs, sitemaps, files and more
- 6
- Indexable articles Clean URLs and a sitemap
- SEO
- AI credits a month Or unlimited on your key
- 3,000+
Self-service customers trust, content that keeps improving
A help center, a knowledge base and an AI agent, all running on the same content, so every article does triple duty.
Public and search-indexed
Every published article gets its own readable URL and lands in an auto-generated sitemap, so customers find answers straight from Google.
Instant search
Customers search across every article and category as they type. No login, no friction.
Article feedback
A simple “Was this helpful?” on every article tells you which pages work and which need rewriting.
AI answers with citations
Pengo Intelligence answers chats from your articles and shows the sources it used. Unsure? It hands off to your team.
Chat one click away
Still stuck after reading? Customers open the chat from the article, and your team sees what they already read.
Train from anything you have
Website URLs, full sitemaps, PDF, DOCX, TXT and Markdown files, plain text, Q&A pairs and YouTube videos. Keep it fresh with scheduled refresh.
Knowledge gaps report
See the questions customers ask that your content cannot answer yet, ranked by how often they come up. Close each gap in one step.
Learns from great chats
Turn well-rated conversations into knowledge base entries, so the best answer your team ever gave becomes the default.
Test before you publish
Ask your AI agent questions in the test playground and see which sources it would cite before customers ever do.
Answers in their language
Write once in your language. Pengo Intelligence answers in the customer’s language and your agents get two-way translation.
Publish once. Fill the gaps. Repeat.
The loop that turns a handful of articles into a support team that answers almost everything.
Write once
One article. Three places it works.
Write or import an article once and flip it to published. It appears in your public help center, it trains Pengo Intelligence, and agents can cite it in the inbox.
- Organize articles into categories with clean, readable URLs.
- Per-site sitemap so search engines pick up every new article.
- Unpublish an article any time; it can keep training the AI privately.
- Run several help centers, one per website, from one account.
Knowledge gaps
Find the questions you have not answered yet
Every time the AI cannot answer confidently, the question is collected and grouped. The gaps report ranks them, so you write the articles that will deflect the most chats next week.
- Unanswered questions grouped and ranked by how often they are asked.
- Answer a gap in place: your answer becomes knowledge the AI uses right away.
- Topic insights show what customers ask about most over time.
- Article feedback flags pages that read well but do not actually help.
Your help center, now it talks back
The same articles your customers read become answers in chat. Pengo Intelligence retrieves the best passages, cites them and hands off with a summary when it is not sure.
- answers, with sources
- 24/7
- AI credits included every month
- 3,000+
- guesses when unsure
- 0
Cites every answer
Each reply links the articles it used, so customers can read more and your team can check the work.
Confidence-scored handoff
Below your threshold, the AI stops and passes the chat to a human with a summary attached.
Gets better every week
Gaps you answer and great chats you save flow straight back into the knowledge base.
Fewer repeat questions. Happier customers.
Your help center powers the AI agent, the widget and the copilot, and every gap you close shows up in your reports.
Help center FAQ
Will my help center articles show up on Google?
Do I need separate content for the help center and the AI agent?
Which sources can Pengo Intelligence learn from?
What is the knowledge gaps report?
How does Pengo learn from past conversations?
Can customers reach a human from the help center?
Turn your docs into answers, around the clock
Install in five minutes. Your AI agent is answering before your coffee cools.
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