Switch From Olark

Leave Olark without losing momentum

Export what you can, install Pengo in minutes, and start free. Pengo has a free plan, discounted extra people and an AI agent on Starter, Team and Business (AI credits) or Plus (your key).

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Keep your old widget live until Pengo is verified · No card to start

01 Export

What to pull from Olark

  1. 01

    Export your contacts from Olark as a CSV file.

  2. 02

    Copy out your Olark shortcuts or canned responses so you can recreate them as saved replies.

  3. 03

    Download a copy of your chat history for your records.

  4. 04

    Note your routing rules, team assignments, and widget settings.

  5. 05

    Keep your old widget live until Pengo is verified on staging.

02 Mapping

Where everything lands in Pengo

Olark contacts (CSV) Pengo contacts via the Generic CSV option in Settings → Import from another tool, tagged as imported
Team members / operators Pengo seats (one per person, invite via email; first seat full price, extra seats discounted)
Shortcuts / canned responses Saved replies in the Pengo dashboard (recreated by hand)
Help articles and website content AI training sources (site crawl, PDF/DOCX upload, Q&A, YouTube)
CRM integration (Salesforce, HubSpot) HubSpot contact sync, plus webhooks and the public API on Business for Salesforce and other CRMs
Chat widget Pengo embed.js snippet
03 Set up

What you’ll set up in Pengo

The quick wins after import, most of them in minutes.

  • Contacts come over from Olark by CSV in minutes.
  • Your most-used shortcuts become saved replies, with variables like the visitor's first name.
  • Olark bot flows are replaced by Pengo Intelligence, which answers from your own content instead of scripted paths.
  • Connect Slack, HubSpot and your calendar in a few clicks from the Pengo dashboard.
04 Day one

Your go-live checklist

  1. 1 Create your Pengo account and copy your property ID.
  2. 2 Paste the embed snippet before </body> on every page.
  3. 3 Customize widget colors and welcome message in the dashboard.
  4. 4 Invite your team. Seats are billed automatically per person, and the Free plan covers one.
  5. 5 Train AI on your website crawl or uploaded docs.
  6. 6 Connect Slack or email if needed (Starter and above).

Paste before </body> on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    // A stub, so pengo('identify', …) and other calls work before the widget has loaded.
    window.pengo = window.pengo || function() { (window.pengo.q = window.pengo.q || []).push(arguments); };
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js?v=2';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>

Using WordPress, Shopify, Webflow or GTM? Platform install guides →

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05 Questions

Switching from Olark

Is Pengo as simple to set up as Olark?
Yes. Pengo installs with one script tag and guided onboarding, and the widget loads a facade under 5KB gzipped with no layout shift. You can be answering chats in minutes on the Free plan.
Can I move my Olark data to Pengo?
Yes. Export your contacts to CSV and upload them with the CSV importer in Settings → Import from another tool, and recreate your shortcuts as saved replies. You can be live the same day.

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