01 Pengo vs LiveChat
Pengo vs LiveChat
LiveChat (LiveChat Software) is a long-established, straightforward live chat tool - one of the category's originals. It's a fair, direct comparison for Pengo since both are chat-first, not full support suites.
Topic Pengo LiveChat
Seats / team members Per person: first person full price, extra people discounted (e.g. Team $59 + $39 each). Free plan covers 1 person Billed per agent seat per month
Getting started Free plan forever, plus a 14-day Team trial with no card required Trial only, time-limited
Pengo Intelligence Built-in on Starter through Business with allowance and top-ups; Plus for your own key AI features vary by plan or add-on. Check their current offering.
02 Pricing model
The core pricing difference
LiveChat's plans are priced per agent seat per month. Pengo is also per person, but adds a free plan for one person, discounts extra people (e.g. Team $59 first person, $39 each after) and bundles the AI agent in.
03 Comparison
Side by side
Competitor details change over time. Widget-size claims can be checked live at our benchmark tool.
Topic Pengo LiveChat
Seats / team members Per person: first person full price, extra people discounted (e.g. Team $59 + $39 each). Free plan covers 1 person Billed per agent seat per month
Getting started Free plan forever, plus a 14-day Team trial with no card required Trial only, time-limited
Pengo Intelligence Built-in on Starter through Business with allowance and top-ups; Plus for your own key AI features vary by plan or add-on. Check their current offering.
Widget footprint <5KB gzipped facade, lazy-loads on intent - verify live at https://app.pengo.chat/performance Check your own install at https://app.pengo.chat/performance
Years in market New product One of the original live-chat tools, launched in the 2000s
Verify widget footprint live at https://app.pengo.chat/performance.
04 Honest take
When LiveChat might be the better fit
LiveChat has a long operating history and a broad set of native integrations built up over close to two decades. If proven longevity and an existing integration you rely on matter more to you than the free plan or AI billing model, that history is a legitimate reason to stick with an established player.
05 Questions
Switching from LiveChat
How does Pengo's seat pricing work?
Pengo charges per person, but only the first person is full price. On Team it is $59 for the first person and $39 for each extra, so five people cost $215 a month. Seats update automatically when teammates join or leave, and the Free plan covers one person at no cost.
See it for yourself
Free plan forever · 14-day Team trial, no card · Cancel anytime