Switch Tidio

Leave Tidio without losing momentum

Export what you can, install Pengo in minutes, and start free. Pengo has a free plan, discounted extra people and an AI agent on Starter, Team and Business (allowance) or Plus (your key).

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01 Export

What to pull from ${comparison.name}

  1. Export conversation history from Tidio admin (CSV or JSON if available).
  2. Download your knowledge base articles and canned responses.
  3. Note your routing rules, team assignments, and widget settings.
  4. Keep your old widget live until Pengo is verified on staging.
02 Mapping

Field mapping

From Maps to in Pengo
Tidio conversations Pengo inbox threads (manual import not yet automated)
Team members / agents Pengo seats (one per person, invite via email; first seat full price, extra seats discounted)
Canned responses Saved replies in Pengo dashboard
Knowledge base AI training sources (crawl, upload, manual)
Chat widget Pengo embed.js snippet
03 Limits

What does not migrate yet

  • No one-click importer yet. Historical threads stay in exported files.
  • Tidio-specific automations may need reconfiguration as Pengo workflows.
  • Third-party integrations tied to the old platform require reconnecting in Pengo.
04 Day one

Go-live checklist

  1. 01 · Create your Pengo account and copy your property ID.
  2. 02 · Paste the embed snippet before </body> on every page.
  3. 03 · Customize widget colors and welcome message in the dashboard.
  4. 04 · Invite your team. Seats are billed automatically per person, and the Free plan covers one.
  5. 05 · Train AI on your website crawl or uploaded docs.
  6. 06 · Connect Slack or email if needed (Starter and above).

Paste before </body> on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>
05 Questions

Answers

How is Pengo AI usage priced?
The AI agent is included: Team has about 500 AI conversations a month and Business about 1,500, then top-ups at about 2 cents per conversation. Human agent replies are always free, and you can use your own AI key for unlimited AI. Full detail is on the pricing FAQ.

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