Switch Tidio

Leave Tidio without losing momentum

Export what you can, install Pengo in minutes, and start fresh with flat pricing and pooled AI credits.

Start free Compare vs Tidio
01 Export

What to pull from ${comparison.name}

  1. Export conversation history from Tidio admin (CSV or JSON if available).
  2. Download your knowledge base articles and canned responses.
  3. Note your routing rules, team assignments, and widget settings.
  4. Keep your old widget live until Pengo is verified on staging.
02 Mapping

Field mapping

From Maps to in Pengo
Tidio conversations Pengo inbox threads (manual import not yet automated)
Team members / agents Unlimited Pengo seats (invite via email)
Canned responses Saved replies in Pengo dashboard
Knowledge base AI training sources (crawl, upload, manual)
Chat widget Pengo embed.js snippet
03 Limits

What does not migrate yet

  • No one-click importer yet. Historical threads stay in exported files.
  • Tidio-specific automations may need reconfiguration as Pengo workflows.
  • Third-party integrations tied to the old platform require reconnecting in Pengo.
04 Day one

Go-live checklist

  1. 01 · Create your Pengo account and copy your property ID.
  2. 02 · Paste the embed snippet before </body> on every page.
  3. 03 · Customize widget colors and welcome message in the dashboard.
  4. 04 · Invite your team within your plan seat limit.
  5. 05 · Train AI on your website crawl or uploaded docs.
  6. 06 · Connect Slack or email if needed (Pro plan).

Paste before </body> on every page.

<!-- Pengo Widget -->
<script>
  (function() {
    window.pengo = window.pengo || {};
    window.pengo.propertyId = 'YOUR_PROPERTY_ID';
    window.pengo.q = window.pengo.q || [];
    var script = document.createElement('script');
    script.async = true;
    script.src = 'https://app.pengo.chat/embed.js';
    var firstScript = document.getElementsByTagName('script')[0];
    firstScript.parentNode.insertBefore(script, firstScript);
  })();
</script>
05 Questions

Answers

What counts as an AI message credit?
Each standard AI reply costs 1 credit. Advanced actions like booking a meeting cost 10 credits. Human agent replies are always free. Full detail is on the pricing FAQ.

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