01 Pengo vs Crisp
Pengo vs Crisp
Crisp is a well-regarded, indie-friendly live chat tool with its own generous free tier - a genuinely close comparison to Pengo's positioning, since both target smaller teams that don't want enterprise pricing.
Topic Pengo Crisp
Seats Included seats per tier (3 / 10 / 25; unlimited on Agency). Not billed per agent Capped on lower tiers - check their current plan limits
Pengo Intelligence Built-in on every plan with pooled AI credits AI features vary by plan - check their current offering
Widget footprint <5KB gzipped facade, lazy-loads on intent - verify live at https://app.pengo.chat/performance Check your own install at https://app.pengo.chat/performance
02 Pricing model
The core pricing difference
Crisp's free and lower tiers historically cap the number of seats/operators (check their current plan limits, as these change). Pengo uses flat monthly tiers with included seats; the only metered dimension is AI message credits beyond your pooled allowance.
03 Comparison
Side by side
Competitor details change over time. Widget-size claims can be checked live at our benchmark tool.
Topic Pengo Crisp
Seats Included seats per tier (3 / 10 / 25; unlimited on Agency). Not billed per agent Capped on lower tiers - check their current plan limits
Pengo Intelligence Built-in on every plan with pooled AI credits AI features vary by plan - check their current offering
Widget footprint <5KB gzipped facade, lazy-loads on intent - verify live at https://app.pengo.chat/performance Check your own install at https://app.pengo.chat/performance
Mobile agent app iOS and Android with push Check their current mobile offering
Verify widget footprint live at https://app.pengo.chat/performance.
04 Honest take
When Crisp might be the better fit
Crisp has an active community, a broader existing marketplace, and a longer track record for teams that have already built workflows around it. If you're already deep into Crisp's ecosystem, the switching cost is real - weigh it against the pricing-model difference before moving.
05 Questions
Switching from Crisp
How does Pengo's trial work?
Starter, Growth, Scale, and Agency include a 7-day free trial with full access. A card is required to start; cancel anytime before the trial ends and you will not be charged.
See it for yourself
7-day free trial · Card required · Cancel anytime