Pengo vs Crisp
Crisp is a well-regarded, indie-friendly live chat tool with its own generous free tier - a genuinely close comparison to Pengo's positioning, since both target smaller teams that don't want enterprise pricing.
The core pricing difference
Crisp's free and lower tiers historically cap the number of seats/operators (check their current plan limits, as these change). Pengo's Free plan is one person on one website; paid plans are per person with discounted extra people, and the AI agent is included on Starter through Business with allowances and top-ups, or Plus on your own key.
Side by side
Competitor details change over time. Widget-size claims can be checked live at our benchmark tool.
Verify widget footprint live at https://app.pengo.chat/performance.
When Crisp might be the better fit
Crisp has an active community, a broader existing marketplace, and a longer track record for teams that have already built workflows around it. If you're already deep into Crisp's ecosystem, the switching cost is real - weigh it against the pricing-model difference before moving.
Switching from Crisp
How does Pengo's free plan and trial work?
See it for yourself
Free plan forever · 14-day Team trial, no card · Cancel anytime