Privacy Policy
Last updated: February 5, 2026
Pengo ("Pengo", "we", "our", or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, SaaS platform, and chat widget (collectively, the "Service").
By using Pengo, you agree to the practices described in this Privacy Policy.
Information We Collect
1.1 Information You Provide
We may collect information that you voluntarily provide, including:
- Name and email address
- Account login credentials
- Billing and payment details (processed via Stripe)
- Chat messages and conversation history
- Support messages and communications
1.2 Information Collected Automatically
When you use Pengo, we may automatically collect:
- IP address and approximate location
- Browser type and device information
- Usage data (features used, conversation metrics)
- Visitor behavior on your website (when using our widget)
Important:
- We do not read or store end-user chat messages on unencrypted servers
- We do not sell your personal data or chat data
- All data is encrypted in transit and at rest
How We Use Your Information
We use collected data to:
- Provide live chat, AI assistant, and team inbox features
- Authenticate users and manage accounts
- Process payments and subscriptions
- Generate analytics and reports for your dashboard
- Improve product performance and reliability
- Send product updates and support communications
- Prevent fraud and ensure security
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain sessions and authentication
- Remember your preferences
- Analyze product usage
You can control cookies through your browser settings. Disabling cookies may affect some features.
Data Sharing & Disclosure
We do not sell your personal data.
We may share information only with:
- Trusted service providers (cloud hosting, analytics, Stripe for payments)
- AI providers for chatbot features (when enabled by you)
- Legal authorities when required by law
- Successors in the event of a merger or acquisition
All service providers are contractually obligated to protect your data.
Data Retention
We retain personal data only for as long as necessary to:
- Provide the Service and maintain your conversation history
- Comply with legal obligations
- Resolve disputes
You may request deletion of your account and associated data at any time.
Data Security
We implement industry-standard security measures including:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for data at rest
- SOC 2 Type II compliant infrastructure
- Regular security audits and penetration testing
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Export your data
To exercise these rights, contact us at privacy@pengo.chat
Children's Privacy
Pengo is not intended for individuals under the age of 16. We do not knowingly collect data from children. If you believe we have collected such data, contact us immediately.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance.
Contact Us
If you have questions or concerns about this Privacy Policy, contact us:
Your privacy matters to us
Have questions about how we handle your data? We're here to help.