Legal Document

Terms of Service

Last updated: February 5, 2026

Jump to: About Acceptable Use Billing Privacy Contact

Welcome to Pengo ("Pengo", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, SaaS platform, mobile apps, and chat widget (collectively, the "Service").

By accessing or using Pengo, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1

About Pengo

Pengo is a live chat software platform that helps businesses communicate with their website visitors in real-time. The Service may include:

  • A web-based dashboard for managing conversations
  • An embeddable chat widget for your website
  • Mobile apps for iOS and Android
  • AI-powered chatbot and assistant features
  • Integrations with third-party services
2

Eligibility

You must:

  • Be at least 18 years old
  • Have the legal authority to enter into this agreement
  • Comply with all applicable laws

By using Pengo, you confirm that you meet these requirements.

3

User Accounts

To use Pengo, you must create an account. You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activity that occurs under your account
  • Ensuring your information is accurate and up to date

We are not responsible for unauthorized access resulting from your failure to secure your account.

4

Acceptable Use

You agree NOT to use Pengo to:

  • Spam, harass, deceive, or mislead visitors or customers
  • Send illegal, harmful, hateful, or abusive content
  • Engage in phishing, scams, or fraudulent activity
  • Impersonate others or misrepresent your identity
  • Attempt to bypass security measures or hack the Service
  • Reverse engineer, resell, or misuse the Service

Warning: We reserve the right to suspend or terminate accounts that violate these rules, without refund.

5

Chat Widget & Embedding

Our chat widget is provided to embed on your website. You agree that:

  • You have the right to embed the widget on your website
  • You will not modify or tamper with the widget code
  • You are responsible for informing your visitors about the chat and data collection
6

Subscription, Billing & Payments

Paid features require a subscription. By subscribing, you agree that:

  • Fees are billed in advance (monthly or annually)
  • Prices may change with 30 days notice
  • Failure to pay may result in suspension or termination

All payments are processed securely through Stripe.

7

Refund Policy

We offer a 30-day money-back guarantee for new customers:

View Full Refund Policy

Summary:

  • 30-day refund available for first-time purchases
  • Must be requested within the refund window
8

Intellectual Property

All content, software, branding, and materials provided by Pengo are owned by or licensed to us. You may not:

  • Copy, modify, distribute, or resell any part of the Service
  • Use our branding without written permission

You retain ownership of your conversation data and content.

9

Data & Privacy

Your use of Pengo is also governed by our Privacy Policy.

We do not sell your personal data. We collect and process information only as necessary to operate the Service.

10

Service Availability

We strive for 99.9% uptime, but:

  • The Service is provided "as is" and "as available"
  • We do not guarantee uninterrupted or error-free operation
  • Features may change, be added, or removed with notice

Check our Status Page for real-time uptime information.

11

Limitation of Liability

To the maximum extent permitted by law, Pengo shall not be liable for:

  • Indirect or consequential damages
  • Loss of data, revenue, or business
  • Service interruptions or downtime
12

Termination

We may suspend or terminate your account:

  • For violation of these Terms
  • For misuse, abuse, or legal risk
  • For non-payment of fees

You may also cancel your subscription at any time from your account settings.

13

Governing Law

These Terms shall be governed by and interpreted in accordance with applicable laws, without regard to conflict of law principles.

14

Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes means you accept the updated Terms.

15

Contact Information

For questions regarding these Terms, please contact us:

Email

legal@pengo.chat

Website

pengo.chat

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