Seats, websites and monthly AI credits for one flat price. No per-resolution fees, no per-person math.
Live chat and a shared inbox for one website, free for good.
$0$0forever
No card needed
Includes:
An AI agent that answers from your content, for a small team.
$24$29/ mo
Billed yearly · $290/yrBilled monthly
Everything in Free, plus:
AI that resolves, Actions in your tools and leads, for a growing team.
$66$79/ mo
Billed yearly · $790/yrBilled monthly
14 days with 2,000 AI credits · no card
Everything in Starter, plus:
Every channel, Advanced AI and automation for high-volume support.
$166$199/ mo
Billed yearly · $1,990/yrBilled monthly
Everything in Team, plus:
For large teams, agencies and regulated companies: custom seats and AI credits, unlimited websites, and a named account manager.
One monthly pool for your AI agent, Actions and copilot, at a fixed price per task. Only what you or your AI agent asks for uses AI credits; what Pengo runs for you never does.
| What uses AI credits | AI credits |
|---|---|
| AI reply to a visitor A Pengo Intelligence answer from your content | 1 |
| AI reply with Advanced AI Business and Enterprise only Our most capable model, for complex questions | 5 |
| Action in a connected tool An order lookup, cancellation, order edit or booking the AI runs | 1 |
| Copilot draft or rewrite A suggested reply or a rewrite for your team | 1 |
| Conversation summary When a teammate asks for one | 1 |
| Translate a conversation Once per chat and language | 1 |
| Auto-tag and sentiment When switched on | 1 per conversation |
| QA score When switched on | 1 per conversation |
| Suggestions and insights Suggested Actions, AI insights, lead follow-up drafts, workflow AI steps | 1 |
We email you at 50%, 80% and 100% of your AI credits. When they run out, the AI hands new chats to your team until they refresh, and human chat keeps working. No surprise bills: nothing is charged automatically.
Need more? +2,000 AI credits for $40 a month.
Add a seat, a website or more AI credits whenever you need them. Prorated, and you can change them anytime.
$190$19 / yr/ mo per seat
Viewers are free and never use a seat.
On Starter, Team and Business. Starter goes up to 3 seats.
$100$10 / yr/ mo per website
Its own widget and AI knowledge, in the same inbox.
On Team and Business.
$400$40 / yr/ mo
Stack as many as you need. Change them anytime.
On Starter, Team and Business.
Move the sliders and we’ll pick the cheapest plan that fits, add-ons included.
Tell us about your team
Viewers who only read conversations are free.
Chats the AI answers. Human chats never use AI credits.
Your best fit
Team
$790$79 / yr/ mo
At this size: Starter $880 · Business $1,990Starter $88 · Business $199
About 4 AI credits per AI-handled chat.
Everything each plan includes, side by side.
| Plans | Free $0 | Starter $24$29 / mo | Team $66$79 / mo | Business $166$199 / mo | Enterprise Custom |
|---|---|---|---|---|---|
| Plan basics | |||||
| Seats included | 1 | 2 (up to 3) | 5 | 15 | Custom |
| Extra seats | Not included | $19 / mo | $19 / mo | $19 / mo | Custom |
| Viewers Read-only teammates never use a seat | Not included | 5 | 20 | 50 | Unlimited |
| Websites | 1 | 1 | 3 | 10 | Unlimited |
| Extra websites | Not included | Not included | $10 / mo | $10 / mo | Included |
| Conversations | 50 / mo | Unlimited | Unlimited | Unlimited | Unlimited |
| Chat history | 30 days | 90 days | Unlimited | Unlimited | Unlimited |
| AI credits a month ≈ 4 AI credits per AI-handled chat | Not included | 700 | 4,000 | 15,000 | Custom |
| AI-handled chats a month | Not included | ≈ 175 | ≈ 1,000 | ≈ 3,700 | Custom |
| More AI credits | Not included | +2,000 for $40 | +2,000 for $40 | +2,000 for $40 | Custom |
| Live chat widget and shared inbox | Included | Included | Included | Included | Included |
| iOS and Android apps | Included | Included | Included | Included | Included |
| Live visitors and proactive messages | Not included | Included | Included | Included | Included |
| Pengo branding | Shown | Shown | Removed | Removed | White-label |
| Pengo Intelligence | |||||
| AI agent Answers from your website, docs and help center | Not included | Included | Included | Included | Included |
| Copilot drafts, rewrites and summaries | Not included | Included | Included | Included | Included |
| Knowledge base and AI training | Not included | Included | Included | Included | Included |
| Translation | Not included | Included | Included | Included | Included |
| Advanced AI Our most capable model, 5 AI credits a reply | Not included | Not included | Not included | Included | Included |
| AI insights and knowledge gaps | Not included | Not included | Not included | Included | Included |
| Your own AI key OpenAI, Anthropic or Google | Not included | Not included | Not included | Not included | Included |
| Actions and integrations | |||||
| Slack | Not included | Included | Included | Included | Included |
| Shopify | Not included | Lookups | Included | Included | Included |
| Actions that change things in your tools Cancellations, order edits, bookings | Not included | Not included | Included | Included | Included |
| Stripe and HubSpot | Not included | Not included | Included | Included | Included |
| Meeting booking | Not included | Not included | Included | Included | Included |
| Webhooks, Zapier, Make and n8n | Not included | Not included | Included | Included | Included |
| Lead playbooks and follow-ups | Not included | Not included | Included | Included | Included |
| Workflows | Not included | Not included | Not included | Included | Included |
| REST API | Not included | Not included | Not included | Included | Included |
| Channels | |||||
| Website chat and email | Included | Included | Included | Included | Included |
| WhatsApp, SMS, Messenger and Instagram | Not included | Not included | Not included | Included | Included |
| Platform | |||||
| Advanced analytics | Not included | Not included | Not included | Included | Included |
| Help center on your domain | Not included | Not included | Not included | Included | Included |
| Client accounts | Not included | Not included | Not included | Not included | Included |
| Security and support | |||||
| 2FA, row-level security, GDPR export and erasure | Included | Included | Included | Included | Included |
| SSO / SAML | Not included | Not included | Not included | Not included | Included |
| Audit logs | Not included | Not included | Not included | Not included | Included |
| Priority support | Not included | Not included | Not included | Included | Included |
| SLA and a named account manager | Not included | Not included | Not included | Not included | Included |
Can’t find what you need? Contact us.
Install in five minutes. Your AI agent is answering before your coffee cools.
Free plan forever · 14-day Team trial, no card · Cancel anytime