Integrations Custom connectors · 1 action

Custom connectors + Pengo: Your own backend, called safely from the chat

Pengo calls an HTTPS endpoint you configure, signed so you know it's Pengo, and uses the answer in its reply. Included on Starter, Team, Business, Plus and Enterprise.

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Starter+ · Works with Pengo Actions

Pengo called your own signed endpoint and used the answer in its reply.

01 Pengo Actions

What Pengo can do in Custom connectors

1 action, each with its own setting. Pengo does what you allow and nothing else.

  • Call your own backend

    Ask first

    Calls an endpoint you set up, signed by Pengo, to look something up or make a change in your own system.

    • Look up a booking in your own system
    • Check a warranty against your database
    • Trigger a change your app supports

    Makes a changeStarts on Ask firstTeammates can run it10 credits per run

    Modes: Off · Team only · Ask first · Auto

02 You stay in control

Changes wait for your yes

Call your own backend starts on Ask first. Pengo prepares it, tells the customer it’s with the team, and a teammate approves or rejects it right in the conversation. Pengo then lets the customer know.

Prefer Pengo to just do it? Switch any action to Auto. Want it never to happen? Switch it Off. How Pengo Actions work

03 Setup

Connect Custom connectors in three steps

No code. Most teams are done in a few minutes.

Step-by-step guide
  1. 01

    Build an HTTPS endpoint on your side that answers a question or makes a change.

  2. 02

    In Intelligence › Actions, add a custom connector with its URL, and verify Pengo’s signature on each request.

  3. 03

    Choose whether Pengo calls it on its own or asks first.

04 Questions

Custom connectors FAQ

What can Pengo do in Custom connectors?
Call your own backend. Pengo calls an HTTPS endpoint you configure, signed so you know it's Pengo, and uses the answer in its reply.
Does Pengo make changes in Custom connectors on its own?
Call your own backend waits for a teammate’s approval by default. You can set each action to Auto, Ask first, Team only or Off in Intelligence › Actions.
Which plans include Custom connectors?
Custom connectors is included on Starter, Team, Business, Plus and Enterprise, alongside Pengo Intelligence.
Can my team run Custom connectors actions themselves?
Yes. While chatting, a teammate clicks Actions in the inbox and runs call your own backend in one click, with the customer and order already filled in. Pengo drafts the reply to the customer.
How many AI credits does a Custom connectors action use?
Changes are a flat number of credits per run: call your own backend 10. Credits are charged only when an action actually runs, never when it fails, is rejected or expires.
How do I connect Custom connectors to Pengo?
1. Build an HTTPS endpoint on your side that answers a question or makes a change. 2. In Intelligence › Actions, add a custom connector with its URL, and verify Pengo’s signature on each request. 3. Choose whether Pengo calls it on its own or asks first.

Pengo Actions work across your stack

Let Pengo handle Custom connectors busywork

Install in five minutes. Your AI agent is answering before your coffee cools.

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